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Scam at University of Phoenix


The University of Phoenix is a for-profit career college owned by the Apollo Group. In fact it’s the biggest for-profit college out there. Some critics of for-profit higher education have alleged that Apollo Education Group and University of Phoenix “prey upon veterans”

Only about 9% of first-time bachelor students’ graduate within 6 years, and only 5% of online students- compared with a 55% graduate rate at public institutions, and 65% at private nonprofit universities.

The university has paid many government fines over the years, and has settled multiple whistle blower lawsuits regarding its admissions practices and educational programs.

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For-Profit universities have been under a lot of scrutiny lately for their contribution to the student loan debt crisis. Luckily, there are options for students. Goodbye Loans can help determine if you might qualify for the student loan forgiveness as a result of the lawsuit. And in the meantime, our team of dedicated student advocates will help reduce your monthly cost to the minimum amount possible until such a time that forgiveness may be a possibility.

Goodbye Loans matches thousands of graduates with federal programs that are offered by The Department of Education to consolidate and lower their current Federal student loans. We help you take advantage of the latest regulations put in place by Congress and President Obama and potentially save thousands of dollars. Debt is hard to ignore. When you’re staring down a ballooning credit card balance and fending off insistent phone calls from angry creditors, it can be an all-consuming enemy.

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Over the past couple decades, the University of Phoenix has had several run ins with the government:

  • 2000: The federal government fined University of Phoenix $6 million for charging instructional hours for study-group meetings.
  • 2003: A lawsuit formed by two former University of Phoenix recruiters claimed that the university wrongfully obtained $3 billion of financial aid dollars by paying its admission counselors based on the number of students they enrolled, which is a violation of the Higher Education Act. Apollo Education Group, University of Phoenix’s parent company, settled the lawsuit by paying the government $67.5 million, and an additional $11 million in legal fees, without admitting any wrongdoing.
  • 2008: The University of Phoenix received a whopping $2.48 billion from federal student loans.
  • 2009: the Department of Education produced a report that indicated some students would register and begin attending classes before completely understanding the implications of enrollment, including financial aid eligibility.
  • 2010: University of Phoenix came under scrutiny yet again after its Phoenix and Philadelphia campuses were found to have been engaging in deceptive enrollment practices and fraudulent solicitation of FAFSA funds.
  • 2011: Parent company Apollo Education Group was informed that a complaint had been filed under the Federal False Claims Act and California False Claims act. The complaint alleged that the University of Phoenix had violated the Federal False Claims Act since 2009 and the California False Claims Act for the preceding ten years by falsely certifying to the Department of Education and the State of California that the university was in compliance with different regulations that required compliance with federal guidelines regarding the payment of incentive compensation to admissions employees in connection with the university’s participation in federal financial aid programs. The complaint sought damages on behalf of the Department of Education and the State of California, including all student financial aid disbursed by the Department of Education to the university since 2009 and by the State of California since 2001.
  • 2015: The Department of Education’s Inspector General demanded records from the University of Phoenix and its parent company the Apollo Group going back to 2007 relating to matters regarding marketing, recruitment, enrollment, financial aid, fraud prevention and student retention. This caused a sharp drop in the Apollo Education Group’s stocks.
  • 2016: Stockholders of Apollo Education Group filed a class-action lawsuit against the corporation, arguing that the company withheld information that led to significant losses in stock prices. Several of these allegations are specifically related to University of Phoenix’s recruiting of military personnel and veterans.
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Student loan debt has reached an all-time high, and according to the Consumer Financial Protection Bureau, the total amounts to around $1.4 trillion. Goodbye Loans can help determine if you qualify for the student loan forgiveness as a result of the lawsuit against University of Phoenix.

Goodbye Loans matches thousands of graduates with federal programs that are offered by The Department of Education to consolidate and lower their current Federal student loans. We help you take advantage of the latest regulations put in place by Congress and President Obama and potentially save thousands of dollars. Debt is hard to ignore. When you’re staring down a ballooning credit card balance and fending off insistent phone calls from angry creditors, it can be an all-consuming enemy.

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Comments (33)

  1. Madelyn D
    July 17, 2015

    I’m trying to find the 2009 report referenced in this article. Can you help?

    • Admin
      August 20, 2015

      We would love you to help you out Madelyn,

      Please call us directly at 424-325-6343 and leave a voicemail if the lines are busy. We also will have one of the reps email you directly to further help you out.

    • Melanie
      February 9, 2016

      Did you ever find the article?

  2. Patti UrvN
    November 1, 2015

    I signed up with University of Phoenix online program for Masters Degree in Health Administration. When I talked with the Enrollment Adviser I was told I could make $100,000 plus once I graduated. That was 2 years ago, and no health care facility will hire me because I have a masters degree in health care with NO experience. This was a waste of my time and paying back loans of $38,000.00 which is double or more of what the cost should be.
    I need help and want to be part of the lawsuit to try and have my government college loans forgiven by the federal government.
    Can this be done????

    • Melanie
      February 9, 2016

      Did you ever receive help?

      • shannon
        August 18, 2016

        I Melanie. I’m in the same boat only I didn’t not get my degree. It is a long story but we are in the same boat. I want to be part of this law suite as well. I feel as though I wasted a year and half going to a school when I could have been enrolled at a local college and really got a 100% real degree. instead they got me in 20k debt and no help out here now cause of the way they bought all the loans and turned them into private loans.

  3. Kenny
    November 5, 2015

    My student loan needs some help it’s going to hunt me for a wile if I don’t get this take care of quickly if you go us could help with info or anything else that will be more then thankfully I’ll explain more when talking in person

  4. Domonic
    November 7, 2015

    Are schools required to break down the financial cost of each program? I attended the University of Phoenix and received my Bachelors Degree. However, looking at my balance owed, it’s far more than i initially anticipated. When i enrolled in the school, cost was never discussed. They seemed more intent on getting me to promise that i will “Complete My Education” and earn my degree. I suppose this was there way of trying to get me pumped up about obtaining it.

  5. Jenn
    December 29, 2015

    I have been going to school since 2011 non stop until this past Oct 2015 to take a break. I now have over $70K in school loans I need help.

  6. Melanie
    February 9, 2016

    If anyone else have anymore info on the Loan Forgiveness through UOP, please let me know.

    • goodbye
      February 16, 2016

      Hi Melanie, Call us so we can review your file. 800-940-8911

  7. Eileen Hawkins
    August 5, 2016

    This school is a rip off. I hate that I attended this school.

    • Good Bye Loans
      August 10, 2016

      Did you take out any student loans or were you able to make it on your own? Also are you currently working within your degree?

  8. Nicole Andreola
    August 9, 2016

    I went to this school in 2010 thinking I was going to graduate and get a career to start my life. They never really explained the financials,they didn’t really explan it other then it was covered by loans. After a few semesters they tell me out of no where I have to pay out of pocket there is no more aid. They wanted 2,000 per class. I had no way of coming up with that kind of money and was forced to drop out bc I couldn’t afford it. Then ovee time without sending me a letter or anything I get a letter that I was sent to collections and owe 12,000. So now I couldn’t put my loan in a forbearance or deferment bc they sent me straight to collections. I would like to sue them bc I don’t think I should havento oay 12,000 to a scam. Plus they didn’t even give me an option to defer just straight to collections. They are also holding the credits I did earn hostage. I can’t get them released until I pay.Any one know where I should go to deal withh these? Can a lawyer help? 🙂

    • Good Bye Loans
      August 10, 2016

      Hi Nicole, Sorry to hear that. Do you have both federal and Private loans, or only federal?

  9. Garrett Lanell
    August 10, 2016

    Had FA and they say I still owed and constantly had me applying for Loans.

    • Good Bye Loans
      August 10, 2016

      Sorry to hear that Garrett, Do you have both Federal and Private loans?

  10. shannon
    August 18, 2016

    I attend this school as well. from start to finish they lied. long story short I am in 20k debt with them. they took it upon them self to pay off all the federal loans and make them private, then sent me straight to collections now I have no option as to get a loan at a lower rate and monthly payment. they interfered with me and my lender which I know they are not allowed to do this. and this is one of the things they are getting sued over. Now I am stuck with this debt and didn’t even get my degree, which come to find out those degrees are not even the paper they are printed on!. so why should I have to pay for a degree that is useless and does me no good, plus on top of that they now have this lady calling me 4 times a day leaving Voice mails, I have now stopped taking her calls and blocked her number. I am sick of this whole school thing with them. If they would not have defrauded people and lied when helping people fill out the financial aid paper work I would not be in this situation now!

  11. Jeremy Elliott
    August 18, 2016

    This school is a scam. I attended and now have a useless piece of paper that doesn’t make any difference in getting a job. I have Nelnet blowing up my phone, email, and mailbox with their bills that I refuse to pay because I won’t pay into scams. As far as I know I just had private loans, though I did qualify for a Pell Grant (because I’m broke as hell). I would just love to sue the hell out of University of Phoenix for blatantly lying to their students about how their school is just as accredited as any other major university. What a joke! 🙁

  12. Tracy
    September 7, 2016

    I also attended UOP and finished with my Bachelors Degree which did me absolutely no good except 58,000$ in student loans. In was also taken advantage of financially with no help or life to speak of. I have continuously put them in deferment as many times as allowed. UOP makes too many promises and doesn’t follow through. No company would even recognize my degree because it was online with no on the job experiences. That is not what the school says when signing your life away with more student loans. I received both unsubsidized and subsidized as it was the only way to cover all the course fees. Now I have student loans and no job. I spent 5 years busting mu butt with homework to end up with nothing in return except more debt then I will ever know what to do with and no career. A lawsuit would be great against them.

  13. Angel Burt
    September 14, 2016

    I have also had a Horrible experience with UOP ! After being pressured I feel into signing up after endless phone calls and voicemails from them I was promised to have a degree in a short amount of time . I was told I was eligible for grants and would not have to pay any money back ! Also was promised that I could complete the classes with much help and that it would not interfere with work ! Well I could go on and on but seems everyone has had similar experiences I have no degree and lots of Debt !!!! Who can we call to get help ? I keep reading stories on-line but wondering who to contact ?Yes A lawsuit against them would be great ! I feel like I was preyed upon, lied to, cheated, and used !!! NOT FAIR !

  14. Stephanie Putt
    September 18, 2016

    There’s no way I can afford over $500 a month in payments!

    • Good Bye Loans
      October 3, 2016

      Hi Stephanie, we dont blame you… Please email your contact info to info@goodbyeloans.com and we will have a rep call you back to discuss your options.

  15. Stacie Wilson
    September 25, 2016

    I have Subsidized & Unsubsidized student loans from UOP. Since completing their Bachelor of Heathcare Administration degree, i have never been able to find a job with employers citing my lack of job experience. Meanwhile i have close to $40,000 in student loans, with constant harassment! My credit is terrible now!

    • Good Bye Loans
      October 3, 2016

      Hi Stacie,
      Please email your contact info to info@goodbyeloans.com and we will have a rep call you back to discuss your options.

  16. Renee
    September 27, 2016

    I dropped out of University of phoenix when I found they were doubling the amount of the loans I applied for without notifying me. I am almost 50K in the whole for a year of courses no degree and no job in the field I too was told I would be able to make six digits a year in at the end. My daughter ended up graduating from there as well and after graduating still has no job and her loans are doubled. She is disabled and cannot work now-at the time was limited in work and yet promises made that were broken In my situation I went from one cheating school to another got a degree and that is a part of a lawsuit for overcharging and no job placement. After years of attempting to better myself I am making less than I did when I was 14 years old and in debt more than a mortgage payment that I cannot afford. I need help and everywhere I turn seems to be a scam even the government loan sites. Thought I put all in forbearance to find out uop loans were not a part of it and are all default status now-I am so confused frustrated and betrayed

    • Good Bye Loans
      October 3, 2016

      Reneee, Please email your contact info to info@goodbyeloans.com
      We will do our best to help..

  17. Breezy
    October 2, 2016

    Same boat as everyone else. uop was charging way more than their stated tuition in order to pocket gi Bill, pell, and loan payments. I left and despite collecting thousands already they came after me for returned disbursements ruining my credit for years. If I qualify for forgiveness, do they have to give my transcripts after? My issue now is not being able to get my transcript is hindering my graduate application, it’s a scam school as we all know but uop is still an accredited institution on my attendance record so I have to provide the transcript.

    • Good Bye Loans
      October 3, 2016

      Hi there, we hear this a lot… Please email your contact info to info@goodbyeloans.com and we will have a rep call you back to discuss your options.

  18. Tyronzia Chapman Majors
    October 4, 2016

    I am to a victim! On top of this at the time it caused so much stress in my life. I attended the university of Phoenix and I was also told I was going to earn a career degree and by the time I was 4-5 months shy of graduating, I applied for financial aid and was told I was gonna have to come out of pocket as well. It caused so much pressure on me I started to get sick I later on found out I was diagnosed with breast cancer a very aggressive cancer so I withdrew from school only to find out I was gonna have to owe them now 30000.00 dollars. Each time I attempted to contact this school about this cost and how was it I owed they would give me the run around there’s so much to add to this. How do I become apart of this lawsuit. My email is Tyronziam@icloud.com help

    • Good Bye Loans
      October 4, 2016

      Hi, call us at 800-940-8911 so we can discuss in detail. Thanks!

  19. Evelyn Quiambao
    December 18, 2016

    I started with University of Phoenix back in 2003 for my MBA. I graduated in August 2006 with $48,000 debt, combination from Federal. I did not get a better job after I graduated. And lost job in 2010- 2012. No help from the school although, they promised help in finding work. Because I am now over qualified I could hardly find a job. But in 2007, I got additional loan to continue my Doctor in Education specializing in Instructions and Curriculum. I started the doctorate until 2011 when I got approval from my IRB and finishes all my dissertation chapters 1-3 get approved. So I started my interviews with students so I can finish my dissertation and graduate the doctoral program. When I applied for financial aid I am no longer given an aid since I already finished all my academic course. I took 4 x classes in preparing my IRB completion chapters 4 and 5 and the university changes the policy in submitting the IRB.I have to redo my IRB submission since a year passed. I could not get any mentor at all. I emailed around 15 mentors to help me no one accept my proposal. Then I have to call the Academic counselor several times and I am always asked to have reentry. In my transcript I was indicated withdrawal. I am 100% done in my academic classes. Even I don’t finished my dissertation I can be declared as EdD since all requirements has been met and my GPA is 3.68. I lost my initiative since no one helps me get help to finish my dissertation, from academic mentor to financial aid help where I already spent $68,000 for my degree to get. Now I could not even get higher loan even in my bank because of income ratio to debt. I was damaged because of this and I have my credit score before I graduated form my MBA a higher than 760. Now due to student loan it drops and could not even get better job as I am over qualified without experience and no internship with my Doctor of Education where I spent from 2007 to 2011 plus I added 2 more classes as the advice in 2013. Now it is 2016, I still don’t have my degree declared. I need my degree declared as EdD and help with my student loan forgive or removed under my name because of all experiences I had with the university. I have all evidences of my attempt to get mentor. And proof that my mentor gave up on me and Phoenix approved it. The more I lost the chance to finish my dissertation where the mentor I had for 4 x to finish my dissertation did not do his part on time in submitting my re-proposal. I need help. I am no longer young. Presently, I am only earning $33,000 as Kindergarten teacher and not even certificated. Evelyn.Quiambao2728@yahoo.com

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